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Return Policies and Faqs

  • To protect the health and safety of our Associates and Customers, we will be processing returns differently in-store. Returns will be held in quarantine for 72 hours prior to being returned to the sales floor. The return policy terms below remain the same.

    dd’s DISCOUNTS uses a refund verification system. All returns are subject to system verification. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. A valid picture ID (Driver’s License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. Please note that your refund may be declined by the system.

    Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered.

    A five (5) day waiting period is required for a cash refund on all merchandise purchased with a check.

    Full refund on merchandise (not used, worn or altered) accompanied by the original receipt within 30 days of purchase. (If merchandise was paid for with a check, cash will not be issued for five (5) days. Otherwise refund will be made in the same form as the purchase.)

    Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit.

    Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the item’s current selling price.

    Refunds will not be given on software that has been opened. Exchange for like merchandise only if software is defective.

    Retain the original register receipt for Gift Cards. Lost or stolen Gift Cards can only be replaced for the value of any remaining balance by presenting the original receipt.

    Refunds, store credit or exchanges will not be given on select categories of merchandise without a receipt. Tickets may also be required in select categories. For a list of select categories, see the front of your receipt or ask your cashier.

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Customer Topic and Sub-topics of Inquiry

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Protect This Card Like Cash

Use of this card constitutes acceptance of the following terms and conditions:
This card has been issued by RCS Company and can be used for purchase of merchandise at any dd's DISCOUNTS store. This card is not redeemable for cash except in California on card balances of less than $10.00, or except as required by the laws of other states.

Each time you use your dd's DISCOUNTS Gift Card, your receipt will indicate remaining balance. Purchases will be deducted from the card until the balance is zero.

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1410 Corporate Offices

Phone: 925-565-4076

400200100737 Merchandise

20.00 R



PF 1.000%


Sales Tax 6.000%




Number of Items Sold: 1
Number of Items Returned: 0
Number of Items Deleted: 0



Receipt #: 5801-01-9006-1288-0

Tender Detail#: 1-01-2-01-002142

Receipt #
receipt number bar code


receipt number bar code

Store: 5901

Reg: 01

Tran: 9006


Time: 09:30

Assoc: 123456

Thank you for shopping at dd's DISCOUNTS!
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