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Return Policies and Faqs
dd's DISCOUNTS Return Policy
Given our recent store closures, we have extended our return policy so that you can return items within 30 days of our stores reopening. The return policy terms below remain the same.
dd’s DISCOUNTS uses a refund verification system. All returns are subject to system verification. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. A valid picture ID (Driver’s License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. Please note that your refund may be declined by the system.
Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered.
A five (5) day waiting period is required for a cash refund on all merchandise purchased with a check.
Full refund on merchandise (not used, worn or altered) accompanied by the original receipt within 30 days of purchase. (If merchandise was paid for with a check, cash will not be issued for five (5) days. Otherwise refund will be made in the same form as the purchase.)
Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit.
Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the item’s current selling price.
Refunds will not be given on software that has been opened. Exchange for like merchandise only if software is defective.
Retain the original register receipt for Gift Cards. Lost or stolen Gift Cards can only be replaced for the value of any remaining balance by presenting the original receipt.
Refunds, store credit or exchanges will not be given on select categories of merchandise without a receipt. Tickets may also be required in select categories. For a list of select categories, see the front of your receipt or ask your cashier.
No, merchandise cannot be purchased online. The opportunistic and changing nature of our merchandise does not lend itself to selling over the Internet.
We do not provide itemized merchandise searches. Because of the opportunistic and close-out nature of our buys, our systems do not track size or color. To maintain our great prices, we keep all aspects of our business simple.
There is no expiration on our Gift Cards or Store Credit. In California, dd's DISCOUNTS gift cards with balances less than $10 are redeemable for cash. Note: Protect your cards like cash. dd's DISCOUNTS is not responsible for lost or stolen cards.
To make way for new merchandise, we regularly mark down slow selling merchandise. We continue to take markdowns on this merchandise until it sells through.
No. We look for manufacturer close-outs. Our product mix is very broad and diverse. We do not buy large quantities of any one item and often do not have the same merchandise in every store, making it difficult to offer catalog shopping.
No. dd's DISCOUNTS does not offer any type of bulk sales of merchandise for re-sale. All purchases must be made in person in our stores.
For a description of dd's DISCOUNTS giving programs, please visit Supporting Our Communities.
If you are having trouble accessing information on the dd's DISCOUNTS website, please call 800-335-1115 for assistance.
Hours vary by store location and time of year. For current store hours in your area, please visit our store locator.