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We are prioritizing safety in our stores. Review our Safety Guidelines.

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dd’s DISCOUNTS Return Policy

To protect the health and safety of our Associates and Customers, we will be processing returns differently in store. Returns will be held in quarantine for 72 hours prior to being returned to the sales floor. The return policy terms below remain the same.

dd’s DISCOUNTS uses a refund verification system. All returns are subject to system verification. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. A valid picture ID (Driver’s License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. Please note that your refund may be declined by the system.

Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered.

A five (5) day waiting period is required for a cash refund on all merchandise purchased with a check.

Full refunds made on merchandise (not used, worn or altered) accompanied by the original receipt within 30 days of purchase. (If merchandise was paid for with a check, cash will not be issued for five (5) days. Otherwise refund will be made in the same form as the purchase.)

Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit.

Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the item’s current selling price.

Refunds will not be given on software that has been opened. Exchange for like merchandise only if software is defective.

Retain the original register receipt for Gift Cards. Lost or stolen Gift Cards can only be replaced for the value of any remaining balance by presenting the original receipt.

Refunds, store credit or exchanges will not be given on select categories of merchandise without a receipt. Tickets may also be required in select categories. For a list of select categories, see the front of your receipt or ask your cashier.

Reopening FAQ

We are implementing several health and safety measures in our stores including: increasing our cleaning and disinfecting routines, limiting the number of Customers in the store, widening our aisles to enable social distancing, and providing personal protective equipment to our Associates. For additional information, please review our safety guidelines.

To see if your local store is open and for the latest operating hours, please visit our Store Locator.

For everyone’s safety, face coverings are required in our stores except for young children and those with underlying health conditions.

FAQ

No, merchandise cannot be purchased online. The opportunistic and changing nature of our merchandise does not lend itself to selling over the internet.

We do not provide itemized merchandise searches. Because of the opportunistic and closeout nature of our buys, our systems do not track size or color. To maintain our great prices, we keep all aspects of our business simple.

There is no expiration on our Gift Cards or Store Credit. In California, dd’s DISCOUNTS gift cards with balances less than $10 are redeemable for cash. Note: Protect your cards like cash. dd’s DISCOUNTS is not responsible for lost or stolen cards.

To make way for new merchandise, we regularly mark down slow-selling merchandise. We continue to take markdowns on this merchandise until it sells through.

No. We look for manufacturer closeouts. Our product mix is very broad and diverse. We do not buy large quantities of any one item and often do not have the same merchandise in every store, making it difficult to offer catalog shopping.

No. dd’s DISCOUNTS does not offer any type of bulk sales of merchandise for resale. All purchases must be made in person in our stores.

For a description of dd’s DISCOUNTS giving programs, please visit Supporting Our Communities

If you are having trouble accessing information on the dd’s DISCOUNTS website, please call 800‑335‑1115 for assistance.

Hours vary by store location and time of year. For current store hours in your area, please visit our store locator.

For information about Associate resources please visit https://MyRoss.rossstores.com.

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For additional inquiries not addressed in the above FAQ, please use this form to contact us. *Required Fields

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